ok c'est un problème avec wondows 10.
Pas de soucis avec windows 8.1.
J'ai averti Microsoft ^^
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Romenjoe R
Microsoft Answer Tech
Me
Hello
8:22 pm
Romenjoe R
Hi, thanks for visiting Answer Desk! I'm Romenjoe R.
8:22 pm
Me
I have a bug report for windows 10 64 bits
8:22 pm
Me
Here is the detail:
8:22 pm
Me
Hello,
When the maxpower limitation are set in the bios to limit
the power dissipation on short/long term,
this is working great (seen using the Intel XTU software).
However, when windows 10 is set in sleep mode and then when it wakes up, the machine is power limited at 100% and the machine is then very slow (TPD 21W, minimum frequency).
When the max power is set to 4095W, then the problem does not occur, but then the power limitation cannot be used.
8:22 pm
Romenjoe R
Hi Welcome to Microsoft Answer Desk, my name is Romenjoe How may I help you today?
8:22 pm
Me
A picture showing the issue after a wakeup is below:
http://users.skynet.be/xixou/power [...] _sleep.png
8:22 pm
Me
Asus told me to test with 8.1 because they said that windows 10 has issue on sleep
8:23 pm
Romenjoe R
I understand how you feel about it right now.
8:23 pm
Me
Hi,
I got a reply from Asus:
Dear sir/ madam Esquenet,
Thank you for your email.
Can you test these functions under Windows 8 or Windows 8.1
It is knows that Windows 10 still has problems with the power management functions within the sleepmode.
Just to be sure this isnt a Windows 10 problem I suggest you verify this using a different operating system.
I hope to have informed you enough.
Ik hoop u hierbij voldoende te hebben geinformeerd.
Kind regards,
Vriendelijke groet,
Asus TSD.
Pierre Kotlarski
************************
SO I tested Windows 8.1,
and indeed there is no problem after the wakeup,
so this is an issue with Windows 10 !
Problem: I don't want to go back to win 8.1 ^^
I will raise a ticket at Bill Gates now ^^
8:23 pm
Romenjoe R
To address you properly may I have your name please?
8:23 pm
Me
Is there any patch planned to fix this ?
8:23 pm
Me
Alexandre Esquenet
8:23 pm
Me
I bought Windows 10 on the Microsoft store
8:24 pm
Romenjoe R
I really understand your situation now, would it be okay to you if you can tell me what are you really trying to do/
8:24 pm
Me
Can you create a ticket to the windows 10 dev team to fix the sleep/resume power management feature of the processor ?
8:25 pm
Me
This is on the X99 platform (5930K, Intel CPU)
8:25 pm
Romenjoe R
correct me if I'm wrong do you have a problem with it comes to sleep the computer?
8:26 pm
Me
no, it goes fine in sleep mode ^^
8:26 pm
Me
Problem is after ^^
8:26 pm
Me
At the moment it wakes up, it keeps the CPU in lowest power states
8:26 pm
Me
Which makes it way too slow
8:27 pm
Me
You can see the power limitation in the picture
8:27 pm
Me
http://users.skynet.be/xixou/power [...] _sleep.png
8:27 pm
Romenjoe R
I see, may I know how much time do you sleep the comouter?
8:27 pm
Me
Does not matter
8:28 pm
Me
few seconds
8:28 pm
Me
It behaves normally before a sleep
8:28 pm
Me
You can see this video showing the proper behavior:
8:28 pm
Me
https://www.youtube.com/watch?v=TWBBpNaTqyk
8:28 pm
Romenjoe R
please tell me if what issue your having with your computer?
8:28 pm
Romenjoe R
may I know if what is the Link for?
8:29 pm
Me
I just told you
8:29 pm
Me
Can you please send me a technical contact ?
8:29 pm
Me
You don't understand it seems
8:29 pm
Me
I need the second line support ^^
8:30 pm
Romenjoe R
I understand, may I know if how much time you do sleep the computer?
8:30 pm
Me
I told you already
8:30 pm
Me
Please read at least
8:30 pm
Romenjoe R
just only few seconds?
8:31 pm
Me
yes
8:31 pm
Romenjoe R
after sleep it consumes a lot od=f battery?
8:31 pm
Me
It goes off (7W power usage) then I wake it up by moving my mouse
8:31 pm
Me
This is a desktop
8:31 pm
Me
Not a laptop
8:31 pm
Me
Normal power usage is around 100 till 250W
8:33 pm
Me
(high end machine)
8:33 pm
Romenjoe R
may I know what do you mean in lowest power states?
8:33 pm
Me
The CPU from Intel support variable power (frequencies and voltage)
8:34 pm
Me
It adjust the power depending of the computation needed
8:34 pm
Romenjoe R
Thank you.
8:34 pm
Me
It can drop the frequency and voltage as low as 20W when usage is very low
8:34 pm
Romenjoe R
may I know if what was the last activity you did before this things happen?
8:34 pm
Me
1200 MHz
8:34 pm
Me
I did a lot ^^
8:35 pm
Me
But this is personal ^^
8:35 pm
Me
Seriously, this is not related with previous windows load
8:35 pm
Me
When Windows 10 puts the machine in sleep
8:36 pm
Me
It reduces the power usage of the CPU and put it in total sleep state
8:36 pm
Me
C6 package in my situation
8:36 pm
Me
Which is the lowest power state
8:36 pm
Romenjoe R
Did you upgrade to Windows 10?
8:36 pm
Me
When the machine resumes, windows is supposed to raises the power states to C0 or C2
8:36 pm
Me
No, clean windows 10
8:37 pm
Romenjoe R
before do you have the same issue before in Windows 10?
8:37 pm
Me
Can you fill a bug ticket in the Windows dev team database ?
8:37 pm
Me
I did not test before, so I do not know if this is related to a specific version of windows 10
8:38 pm
Me
Asus vendor is also aware of this, so I guess they got a lot of complain already
8:38 pm
Romenjoe R
Yes I will do report to our engineering team about the issue that you have.
8:39 pm
Me
Perfect.
8:39 pm
Me
Show them the conversation and the videos and pictures
8:40 pm
Me
They will fulyl understand
8:40 pm
Me
*fully
8:40 pm
Me
By The Way, also tell them that windows 8.1 does not suffer from this issue, usign the exact same bios settings and machine
8:40 pm
Me
But I hate windows 8.1 and I love Windows 10 ^^
8:41 pm
Romenjoe R
May I ask the first link that you gave to me it contents an adult results.
8:41 pm
Me
v
8:42 pm
Me
http://users.skynet.be/xixou/power [...] _sleep.png
8:42 pm
Me
This shows the issue
8:42 pm
Me
And the youtube links shows the normal behavior
8:42 pm
Romenjoe R
Your current Bing SafeSearch setting filters out results that might return adult content. To view those results as well, change your SafeSearch setting
8:42 pm
Romenjoe R
that is the results when I search for the link.
8:43 pm
Me
http://users.skynet.be/xixou/asus_ [...] _xixou.pdf
8:43 pm
Me
There is no adult content lol
8:43 pm
Me
Send them the pdf link
8:43 pm
Me
it contains the youtube link as well
8:43 pm
Me
I guess BING safesearch has a bug as well ^^
8:43 pm
Romenjoe R
but I cannot open it, that is the message if I'm going to search the link..
8:44 pm
Me
can't you disable the safesearch ?
8:44 pm
Me
Just give them the pdf link
8:44 pm
Me
http://users.skynet.be/xixou/asus_ [...] _xixou.pdf
8:44 pm
Me
It shows the settings that trigs the bug in windows 10
8:45 pm
Romenjoe R
Yes sure I will.
8:45 pm
Romenjoe R
and I will take note for your issue today.
8:45 pm
Me
When power limit is enabled in hte bios
8:45 pm
Me
Can you send me a confirmation email with the reference to the ticket ?
8:45 pm
Romenjoe R
so that if there is a solution for this we will notify you right away.
8:45 pm
Me
Such that they can ask me more details if needed
8:46 pm
Me
Perfect ! I appreciate your time
8:46 pm
Me
Fro now I will avoid hte sleep feature ^^
8:46 pm
Romenjoe R
I may suggest you to please avoid the sleep feature, if we have already the workaround for this matter we will resolving your issue.
8:47 pm
Me
I guess it will come as a windows 10 common update, right ?
8:48 pm
Romenjoe R
Alexandre just to set you an expectation it depends upon the last activity that you did why you are having this kind of issue.
8:49 pm
Me
?
8:50 pm
Me
What do you mean ?
8:50 pm
Romenjoe R
do you still remember what was the last activity that you did before things things happen?
8:51 pm
Me
Don't know, I realize it recently, but I was not really testing that feature before
8:51 pm
Me
So I cannot tell
8:52 pm
Romenjoe R
okay what I can do for now is to report this bug to our engineering team because it night be a new bug that we need to find out.
8:52 pm
Me
They can install in their lab a machine and reproduce easily I guess
8:53 pm
Me
I created a ticket to Intel as well
8:53 pm
Me
Maybe they can talk to them as well to get help
8:53 pm
Me
I guess they are all in the same corner in Oregon ^^
8:53 pm
Me
Intel ticket reference is as below:
8:54 pm
Me
hank you for contacting Intel Customer Support.
A summary of the information you submitted is below as well as the case number that was assigned. Please reference the case number below whenever you contact Intel Customer Support about this case.
Case#: 00240475
Case Subject: Hello, When the maxpower limitation are set in the bios to limit the power dissipation on short/long term, this is working great (seen using the Intel XTU software). However, when windows 10 is set in sleep mode and then when it wakes up, the machin
Regards,
Intel Customer Support
8:54 pm
Me
Asus ticket reference is as below:
8:54 pm
Me
WTM20160112043706660
8:55 pm
Romenjoe R
By the way this is your case number 1321951420
8:55 pm
Me
Thanks ^^
8:55 pm
Me
GoodBye RomenJoe
8:56 pm
Romenjoe R
Do you have anything else aside from this?
8:56 pm
Me
Nop
8:56 pm
Me
Yes, Tell them that Windows 10 is great
8:57 pm
Romenjoe R
do not worry I will report this to our engineering team.
8:57 pm
Me
And I'm happy and want to thank the all dev team involved
8:57 pm
Romenjoe R
Thank you for patronizing to our Product.
8:57 pm
Me
And If Bill Gates pass by, tell him Hello from my side
8:57 pm
Romenjoe R
Thank you so much.
8:57 pm
Me
I'm also an Aspie like him ^^
8:57 pm
Romenjoe R
Yes I will do that do not worry specially like you who has been a loyal to our Product.
8:58 pm
Me
^^
8:58 pm
Me
Are you located in US ?
8:59 pm
Romenjoe R
yes.
8:59 pm
Me
Cool, I love California, I've been to Intel lab before ^^
8:59 pm
Romenjoe R
before we end this chat I'd like to confirm if I was able to address your concern?
8:59 pm
Me
mmm this is Oregon sorry
8:59 pm
Me
Yes , thanks again
9:00 pm
Romenjoe R
Yes Oregon, Again Thank you for contacting Microsoft Answer Desk, Have a great Day tou.
9:02 pm
Romenjoe R
I will now end the chat, or if you want you can end the chat on your end.
9:03 pm