Bonjour
je ne sais pas si je suis au bon endroit.
Mon papa a un pc portable Toshiba c870-1J6.
j'ai des BSOD aléatoire régulièrement voir plusieurs par jour.
D'habitude j'en avais 1 qui revenait souvent donc j'ai vu sur internet qu'il fallait mettre à jour les pilotes ce que j'ai fait avec driver cloud et driver booster mais ici j'ai un autre écran et ca continue.
j'ai vu sur internet que l'on pouvais avoir des rapports pour savoir ce qui plante avec bluescreenview - windgb - who crashed.
je vous poste les rapport de chaque programme
bluescreenview ( 7 rapports )
1er rapport ( 13 fois )
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Dump File : 112717-28437-01.dmp
Crash Time : 27-11-17 15:28:18
Bug Check String : CRITICAL_PROCESS_DIED
Bug Check Code : 0x000000ef
Parameter 1 : ffffd80b`e92ec640
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+16c580
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\112717-28437-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 431.332
Dump File Time : 27-11-17 15:32:10
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2 eme rapport ( 4 fois )
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Dump File : 112717-29125-01.dmp
Crash Time : 27-11-17 12:01:13
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x1000009f
Parameter 1 : 00000000`00000004
Parameter 2 : 00000000`0000012c
Parameter 3 : ffffa605`12476040
Parameter 4 : ffffbb80`a8ab4910
Caused By Driver : volsnap.sys
Caused By Address : volsnap.sys+1a1ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1713b6
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\112717-29125-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 814.356
Dump File Time : 27-11-17 12:03:51
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3 eme rapport ( 5 fois )
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Dump File : 112417-27406-01.dmp
Crash Time : 24-11-17 19:39:44
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00006001
Parameter 2 : ffffffff`c000000e
Parameter 3 : 00000000`03df0000
Parameter 4 : ffff9d8b`a23d9d90
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+16c580
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\112417-27406-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 332.532
Dump File Time : 24-11-17 19:42:01
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4 eme rapport ( 4 fois )
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Dump File : 110617-30296-01.dmp
Crash Time : 06-11-17 20:56:36
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : ffffbc07`d813fac0
Parameter 2 : ffffffff`c000000e
Parameter 3 : 00000001`006c5860
Parameter 4 : fffff801`131f2a34
Caused By Driver : srv.sys
Caused By Address : srv.sys+52a34
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\110617-30296-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 519.940
Dump File Time : 06-11-17 20:59:30
==================================================
5 eme rapport ( 5 fois )
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Dump File : 110217-29218-01.dmp
Crash Time : 02-11-17 23:15:48
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : ffff8986`26c5df00
Parameter 2 : ffffffff`c000000e
Parameter 3 : 00000000`3c172860
Parameter 4 : fffff801`fe3f8640
Caused By Driver : MpKsl95ed3628.sys
Caused By Address : MpKsl95ed3628.sys+8640
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\110217-29218-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 519.204
Dump File Time : 02-11-17 23:18:13
==================================================
6 eme rapport ( 1 fois )
==================================================
Dump File : 103017-30343-01.dmp
Crash Time : 30-10-17 11:49:31
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : ffffa20e`6a233a80
Parameter 2 : ffffffff`c000000e
Parameter 3 : 00000000`3b02d860
Parameter 4 : fffff801`7df1aae0
Caused By Driver : srvnet.sys
Caused By Address : srvnet.sys+3aae0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\103017-30343-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 489.212
Dump File Time : 30-10-17 11:53:19
==================================================
7 eme rapport ( 1 fois )
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Dump File : 102317-28546-01.dmp
Crash Time : 23-10-17 22:07:28
Bug Check String : CRITICAL_PROCESS_DIED
Bug Check Code : 0x000000ef
Parameter 1 : ffffc900`d151d080
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+73641902
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+16c580
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\102317-28546-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 15063
Dump File Size : 433.604
Dump File Time : 23-10-17 22:09:01
==================================================
who crashed
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Welcome to WhoCrashed (HOME EDITION) v 5.54
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This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit www.resplendence.com/support
Click here to check if you have the latest version or if an update is available.
Just click the Analyze button for a comprehensible report ...
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Home Edition Notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
Please note that this version of WhoCrashed is not licensed for use by professional support engineers.
Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.
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System Information (local)
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Computer name: JYPY
Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\WINDOWS
Hardware: SATELLITE C870-1J6, TOSHIBA, Intel, PLCSF8
CPU: GenuineIntel Intel(R) Core(TM) i3-2348M CPU @ 2.30GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4170420224 bytes total
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Crash Dump Analysis
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Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Mon 27-11-17 15:28:18 your computer crashed
crash dump file: C:\WINDOWS\Minidump\112717-28437-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C580)
Bugcheck code: 0xEF (0xFFFFD80BE92EC640, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 27-11-17 15:28:18 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntdll.sys (ntdll!RtlLookupFunctionEntry+0x1AD)
Bugcheck code: 0xEF (0xFFFFD80BE92EC640, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED
On Mon 27-11-17 12:01:13 your computer crashed
crash dump file: C:\WINDOWS\Minidump\112717-29125-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1713B6)
Bugcheck code: 0x1000009F (0x4, 0x12C, 0xFFFFA60512476040, 0xFFFFBB80A8AB4910)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 27-11-17 00:56:54 your computer crashed
crash dump file: C:\WINDOWS\Minidump\112717-32734-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1713B6)
Bugcheck code: 0x1000009F (0x4, 0x12C, 0xFFFFE50B306BA040, 0xFFFFD5001CAB4910)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 27-11-17 00:34:49 your computer crashed
crash dump file: C:\WINDOWS\Minidump\112717-32375-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1713B6)
Bugcheck code: 0x1000009F (0x4, 0x12C, 0xFFFFAC8007737700, 0xFFFFF8037FA3B910)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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Conclusion
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51 crash dumps have been found and analyzed. Only 5 are included in this report. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
mpksl95ed3628.sys
ntdll.sys
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
win dgb
Microsoft (R) Windows Debugger Version 10.0.16299.15 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*c:\SymbolsSrvCache*https://msdl.microsoft.com/download/symbols
Symbol search path is: srv*c:\SymbolsSrvCache*https://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 15063.0.amd64fre.rs2_release.170317-1834
Machine Name:
Kernel base = 0xfffff800`b4201000 PsLoadedModuleList = 0xfffff800`b454d660
Debug session time: Mon Nov 27 23:01:06.422 2017 (UTC + 1:00)
System Uptime: 0 days 7:32:00.155
Loading Kernel Symbols
...............................................................
.Page 5440a not present in the dump file. Type ".hh dbgerr004" for details
...............................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
...................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {4, 12c, ffffc2055ee55040, fffff800b663b910}
Implicit thread is now ffffc205`5ee55040
Probably caused by : BthEnum.sys
Followup: MachineOwner
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0: kd> !analyse -v
No export analyse found
0: kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
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DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffc2055ee55040, The thread currently holding on to the Pnp lock.
Arg4: fffff800b663b910, nt!TRIAGE_9F_PNP on Win7 and higher
Debugging Details:
------------------
Implicit thread is now ffffc205`5ee55040
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 15063.0.amd64fre.rs2_release.170317-1834
SYSTEM_MANUFACTURER: TOSHIBA
SYSTEM_PRODUCT_NAME: SATELLITE C870-1J6
SYSTEM_SKU: PSCBAE
SYSTEM_VERSION: PSCBAE-0CH00GBT
BIOS_VENDOR: Insyde Corp.
BIOS_VERSION: 6.30
BIOS_DATE: 12/05/2012
BASEBOARD_MANUFACTURER: Intel
BASEBOARD_PRODUCT: PLCSF8
BASEBOARD_VERSION: Type2 - Board Version
DUMP_TYPE: 1
BUGCHECK_P1: 4
BUGCHECK_P2: 12c
BUGCHECK_P3: ffffc2055ee55040
BUGCHECK_P4: fffff800b663b910
DRVPOWERSTATE_SUBCODE: 4
IMAGE_NAME: BthEnum.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: BthEnum
FAULTING_MODULE: fffff800bc030000 BthEnum
CPU_COUNT: 4
CPU_MHZ: 8f7
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 2a
CPU_STEPPING: 7
CPU_MICROCODE: 6,2a,7,0 (F,M,S,R) SIG: 29'00000000 (cache) 29'00000000 (init)
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_SESSION_HOST: JYPY
ANALYSIS_SESSION_TIME: 11-28-2017 12:17:15.0693
ANALYSIS_VERSION: 10.0.16299.15 amd64fre
STACK_TEXT:
fffff800`b663b8d8 fffff800`b43f6f24 : 00000000`0000009f 00000000`00000004 00000000`0000012c ffffc205`5ee55040 : nt!KeBugCheckEx
fffff800`b663b8e0 fffff800`b4617336 : fffff800`b45faa00 00000000`00000001 00000000`00000001 fffff800`b663bb10 : nt!PnpBugcheckPowerTimeout+0x60
fffff800`b663b940 fffff800`b4272c68 : ffff8000`3edcd630 ffff8000`3edcd670 00000000`00000004 0000003f`00000002 : nt!PopBuildDeviceNotifyListWatchdog+0x16
fffff800`b663b970 fffff800`b4273ad7 : fffff800`b3065180 00000000`002231f7 00000000`00000ac8 00000000`000fc94f : nt!KiProcessExpiredTimerList+0x248
fffff800`b663ba60 fffff800`b437062a : 00000000`00000000 fffff800`b3065180 00000000`001a6fd0 fffff800`b45faa40 : nt!KiRetireDpcList+0x367
fffff800`b663bc60 00000000`00000000 : fffff800`b663c000 fffff800`b6636000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
THREAD_SHA1_HASH_MOD_FUNC: 0efaf37e6601d7f65db9dbe50a219f0403a414f7
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: b5bfd627712d5077c444565ed7d7a84aba13225a
THREAD_SHA1_HASH_MOD: ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 10.0.15063.502
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x9F_4_BthA2DP_IMAGE_BthEnum.sys
BUCKET_ID: 0x9F_4_BthA2DP_IMAGE_BthEnum.sys
PRIMARY_PROBLEM_CLASS: 0x9F_4_BthA2DP_IMAGE_BthEnum.sys
TARGET_TIME: 2017-11-27T22:01:06.000Z
OSBUILD: 15063
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 784
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2017-11-02 05:21:12
BUILDDATESTAMP_STR: 170317-1834
BUILDLAB_STR: rs2_release
BUILDOSVER_STR: 10.0.15063.0.amd64fre.rs2_release.170317-1834
ANALYSIS_SESSION_ELAPSED_TIME: a6b
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_4_btha2dp_image_bthenum.sys
FAILURE_ID_HASH: {b7908ee9-a10a-bc18-f9db-351c4efc48e8}
Followup: MachineOwner
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voila si quelqu'un peut m'aider
merci
Alain Louis