Citation :
Windows Network Diagnostics
Issues found Problem with wireless adapter or access point Investigate router or access point issues Reset the wireless adapter Refer to Windows Help and Support for more information a...
Issues found
Problem with wireless adapter or access point
Reset the wireless adapter
Refer to Windows Help and Support for more information about wireless connectivity problems Windows cannot resolve your wireless connectivity issue. Detection details
Diagnostics Information (Network Adapter) Diagnostics Information (Wireless Connectivity) Not fixed Failed Completed Completed Not fixed Investigate router or access point issues If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Failed Completed Network Diagnostics Log File Name: D6DD0FB1-EB78-44DD-8D1F-1EAB09D1063C.Repair.1.etl
Completed Details about network adapter diagnosis: Network adapter Wireless Network Connection driver information: Description . . . . . . . . . . : Atheros AR9002WB-1NG Wireless Network Adapter Manufacturer . . . . . . . . . : Atheros Communications Inc. Provider . . . . . . . . . . . : Atheros Communications Inc. Version . . . . . . . . . . . : 9.2.0.500 Inf File Name . . . . . . . . . : C:\Windows\INF\oem39.inf Inf File Date . . . . . . . . . : April-27-12 4:39:22 AM Section Name . . . . . . . . . : ATHR_DEV_OS61_7173144Fw.ndi Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002b&subsys_661311ad Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9 Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 2ee08610-df81-450b-80ed-ee7a0e4f4705 Interface name: Atheros AR9002WB-1NG Wireless Network Adapter Interface type: Native WiFi Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: No Connection incident diagnosed file://C:\Users\Jeremy\AppData\Local\Diagnostics\460911090\2014021614.000\ResultRe...
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Auto Configuration ID: 1 Connection ID: 5 Connection status summary Connection started at: 2014-02-16 08:54:41-141 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Fail List of visible access point(s): 19 item(s) total, 19 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- 0C-27-24-47-DB-E4 Infra <unknown> -70 1 eduroam 0C-27-24-47-DB-E2 Infra g -71 1 ulaval-vpn 0C-27-24-47-DB-E3 Infra g -69 1 ulaval-inv 0C-27-24-47-DB-E1 Infra <unknown> -69 1 (Unnamed Network) 08-3E-8E-92-9D-64 Infra g -89 6 HP-Print-64-LaserJet 1102 0C-27-24-47-DD-34 Infra <unknown> -78 6 eduroam 0C-27-24-47-DD-32 Infra g -77 6 ulaval-vpn 0C-27-24-47-DD-33 Infra g -77 6 ulaval-inv 0C-27-24-47-DD-31 Infra <unknown> -78 6 (Unnamed Network) 0C-27-24-47-DE-54 Infra <unknown> -49 11 eduroam 0C-27-24-47-DE-52 Infra g -49 11 ulaval-vpn 0C-27-24-47-DE-53 Infra g -49 11 ulaval-inv 0C-27-24-47-DE-51 Infra <unknown> -49 11 (Unnamed Network) 0C-27-24-47-DD-E2 Infra g -82 11 ulaval-vpn 70-10-5C-F9-50-B2 Infra g -79 6 ulaval-vpn C8-D3-A3-5C-03-A5 Infra <unknown> -88 11 connectPro084 0C-27-24-47-DD-E4 Infra <unknown> -83 11 eduroam 0C-27-24-47-DD-E3 Infra g -83 11 ulaval-inv 0C-27-24-47-DD-E1 Infra <unknown> -82 11 (Unnamed Network) Connection History Information for Auto Configuration ID 2 List of visible networks: 6 item(s) total, 6 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 100 Yes eduroam Infra g No 100 Yes ulaval-vpn Infra g No 100 Yes ulaval-inv Infra <unknown> Yes 100 Yes (Unnamed Network) Infra g No 16 Yes HP-Print-64-LaserJet 1102 Infra <unknown> Yes 18 Yes connectPro084 List of preferred networks: 0 item(s) Information for Auto Configuration ID 1 List of visible networks: 6 item(s) total, 6 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 100 Yes eduroam Infra g No 100 Yes ulaval-vpn Infra g No 100 Yes ulaval-inv Infra <unknown> Yes 100 Yes (Unnamed Network) Infra g No 16 Yes HP-Print-64-LaserJet 1102 Infra <unknown> Yes 16 Yes connectPro084 List of preferred networks: 0 item(s) Information for Connection ID 5 Connection started at: 2014-02-16 08:54:41-141 Auto Configuration ID: 1 Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No file://C:\Users\Jeremy\AppData\Local\Diagnostics\460911090\2014021614.000\ResultRe...
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Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 0c-27-24-47-de-54 Security and Authentication Configured security type: WPA2-802.1X Configured encryption type: CCMP(AES) 802.1X protocol: Yes Authentication mode: Machine or user Number of 802.1X restarts: 0 Number of 802.1X failures: 2 802.1X status: Fail 0x80420014 802.1X reason code: 0x00050005 Key exchange initiated: No Number of security packets received: 2 Number of security packets sent: 1 Security attempt status: Fail 0x00050005 Information for Connection ID 4 Connection started at: 2014-02-16 08:54:40-345 Auto Configuration ID: 1 Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 0c-27-24-47-de-54 Security and Authentication Configured security type: WPA2-802.1X Configured encryption type: CCMP(AES) 802.1X protocol: Yes Authentication mode: Machine or user Number of 802.1X restarts: 0 Number of 802.1X failures: 2 802.1X status: Fail 0x80420014 802.1X reason code: 0x00050005 Key exchange initiated: No Number of security packets received: 2 Number of security packets sent: 1 Security attempt status: Fail 0x00050005 Information for Connection ID 3 Connection started at: 2014-02-16 08:54:39-409 Auto Configuration ID: 1 Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 0c-27-24-47-de-54 Security and Authentication Configured security type: WPA2-802.1X Configured encryption type: CCMP(AES) 802.1X protocol: Yes Authentication mode: Machine or user Number of 802.1X restarts: 1 Number of 802.1X failures: 1 802.1X status: Fail 0x80420111 802.1X reason code: 0x00050005 Key exchange initiated: No file://C:\Users\Jeremy\AppData\Local\Diagnostics\460911090\2014021614.000\ResultRe...
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Number of security packets received: 5 Number of security packets sent: 5 Security attempt status: Fail 0x00050005 Information for Connection ID 2 Connection started at: 2014-02-16 08:54:38-723 Auto Configuration ID: 1 Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 0c-27-24-47-de-54 Security and Authentication Configured security type: WPA2-802.1X Configured encryption type: CCMP(AES) 802.1X protocol: Yes Authentication mode: Machine or user Number of 802.1X restarts: 0 Number of 802.1X failures: 1 802.1X status: Fail 0x80420014 802.1X reason code: 0x00050005 Key exchange initiated: No Number of security packets received: 2 Number of security packets sent: 1 Security attempt status: Fail 0x00050005 Information for Connection ID 1 Connection started at: 2014-02-16 08:54:28-458 Auto Configuration ID: 1 Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 0c-27-24-47-de-54 Security and Authentication Configured security type: WPA2-802.1X Configured encryption type: CCMP(AES) 802.1X protocol: Yes Authentication mode: Machine or user Number of 802.1X restarts: 1 Number of 802.1X failures: 2 802.1X status: Fail 0x80420400 802.1X reason code: 0x00050005 Key exchange initiated: No Number of security packets received: 8 Number of security packets sent: 7 Security attempt status: Fail 0x00050005
Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed file://C:\Users\Jeremy\AppData\Local\Diagnostics\460911090\2014021614.000\ResultRe...
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Interface GUID: 2ee08610-df81-450b-80ed-ee7a0e4f4705 Interface name: Atheros AR9002WB-1NG Wireless Network Adapter Interface type: Native WiFi Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: No Result of diagnosis: Problem found Issue referred to: L2Sec Helper Class Root cause: Windows could not connect to "eduroam" You can try to connect again. Repair option: Reset your wireless network adapter This will disable and then enable the network adapter "Wireless Network Connection" on this computer. Diagnostics Information (L2sec Helper Class) file://C:\Users\Jeremy\AppData\Local\Diagnostics\460911090\2014021614.000\ResultRe...
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Details about L2Sec Helper Class diagnosis: For complete information about this session see the Wireless Diagnostic Informational Event. Helper Class: Layer2 Security Initialize Status: Success Result of diagnosis: Problem found Issue referred to: EAP Helper Class Root cause: Windows cannot connect to "eduroam" Windows was unable to verify the identity of the server. Detailed root cause: EAP authentication failed because Windows could not verify the authenticity of the server's certificate Workaround for hypothesis: Contact the network administrator for "eduroam" Information for connection being diagnosed Interface GUID: {2ee08610-df81-450b-80ed-ee7a0e4f4705} Interface name: Atheros AR9002WB-1NG Wireless Network Adapter Interface type: Native WiFi Profile: Discovery connection SSID: eduroam SSID length: 7 Connection mode: Infra Security enabled: Yes Connection ID: 1 Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Yes Pre-Association and association status: Success Security and Authentication: Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X Configured Encryption type: CCMP (AES) Security connect status: Fail 0x00050005 Number of security packets received: 8 Number of security packets sent: 7 802.1X protocol: Yes Authentication Identity: Machine or user IAS Server engaged: Yes EAP Method supported by IAS Server: Unknown EAP type: 25 EAP Error: 0x80420400 Number of 802.1X restarts: 1 Number of 802.1X failures: 2 802.1X status: Fail 0x00050005 Key exchange initiated: No Unicast keys received: No Multicast keys received: No 16/02/2014
Network Diagnostics Log File Name: D6DD0FB1-EB78-44DD-8D1F-1EAB09D1063C.Diagnose.0.etl
Other Networking Configuration and Logs File Name: NetworkConfiguration.cab
Collection information Computer Name: JEREMY-PC Windows Version: 6.1 Architecture: amd64 Time: Sunday, February 16, 2014 8:54:46 AM Publisher details
Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0 Publisher: Microsoft Windows
file://C:\Users\Jeremy\AppData\Local\Diagnostics\46
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