Cannot Start Outlook 97 in Windows 2000 with Local User or Domain User Account
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The information in this article applies to:
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
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IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you try to run Microsoft Outlook 97, you may receive the following error message:
The Program is not registered properly. Please run Setup again. You don't have appropriate permission to perform this operation.
This behavior can occur if you are a local user or a domain user. Local and domain administrators can run Outlook 97 correctly.
CAUSE
When you start Outlook 97 as a local user or a domain user, you must have permission to write and modify the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).
To resolve this issue:
Log on to the system as a local or domain administrator.
Start Registry Editor (Regedt32.exe).
Click the following key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
On the Security menu, click Permissions.
Add the Local Users group or Domain Users group.
In the Permissions box, give the appropriate user group Full Control access rights.
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q167397 OL97: Set Up Outlook for Multiple or Roaming Users
Additional query words:
Keywords : kbenv kbconversion w2000basic kbDynamic
Issue type : kbprb
Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch
Last Reviewed: July 31, 2001
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