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  [pb]BSOD aléatoires suite à upgrade de PC

 



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[pb]BSOD aléatoires suite à upgrade de PC

n°3109793
Blackrahan
Posté le 26-12-2013 à 21:06:50  profilanswer
 

Bonjour à tous et bonne fêtes de fin d'année,
 
J'ai upgradé un PC en mettant un SSD + windows 7 Pro 64Bits ainsi que 2 nouvelles barrettes de 2*2Go.
Depuis lors, j'ai des BSOD irréguliers peu fréquents (1/2 fois par jour) et assez aléatoire.
Le PC: Intel Core 2 duo E8400 + HD3850 series + 4Go de DDR2 corsair + SSD 840Evo
Avant le PC tournait sur vista et ce sans problème. Je suis partie sur une install neuve (nouveau SSD + logiciel neuf)
 
Pour info, j'ai installé le logiciel "gallerie de photos" et j'ai un plantage systématique lorsque je l'utilise quelques minutes.
 
J'ai testé ma mémoire avec Memtest en bootant sur un CD avec le logiciel : 0 erreurs sur 4/5h de test.
J'ai vérifié les températures dans le bios lors du reboot après le BSOD et j'ai 39°C donc pas de problème je pense.
 
De plus (je ne sais pas si ça peut aider à la résolution) à chaque redémarrage non planifié, je suis obligé d'unplug et plug ma clé USB Wifi pour me connecter au réseau alors qu'elle fonctionne très bien habituellement lors des boot classiques
 
Voici le rapport d'erreur à la relance de Windows + le rapport de Whocrashed plus bas:
 
Signature du problème :
  Nom d’événement de problème: BlueScreen
  Version du système: 6.1.7601.2.1.0.256.48
  Identificateur de paramètres régionaux: 1036
 
Informations supplémentaires sur le problème :
  BCCode: 124
  BCP1: 0000000000000000
  BCP2: FFFFFA8004CC5038
  BCP3: 00000000B2000040
  BCP4: 0000000000000800
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 
Fichiers aidant à décrire le problème :
  C:\Windows\Minidump\122613-14468-01.dmp
  C:\Users\xxxxx\AppData\Local\Temp\WER-16781-0.sysdata.xml
 
 
Voici le rapport du logiciel Whocrashed:
 
System Information (local)
--------------------------------------------------------------------------------
 
computer name: ........................
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: P35 Platinum(MS-7345), MICRO-STAR INTERNATIONAL CO.,LTD
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 4294234112 total
VM: 2147352576, free: 1925787648
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
 
Crash dump directory: C:\Windows\Minidump
 
Crash dumps are enabled on your computer.
 
On Thu 26/12/2013 19:18:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122613-14468-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)  
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004CC5038, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).  
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.  
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.  
 
 
 
On Thu 26/12/2013 19:18:16 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)  
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004CC5038, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).  
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.  
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.  
 
 
 
On Thu 26/12/2013 10:42:47 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122613-9234-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)  
Bugcheck code: 0x124 (0x0, 0xFFFFFA8004A99038, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).  
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.  
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.  
 
 
 
On Thu 26/12/2013 10:02:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122613-13187-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)  
Bugcheck code: 0x124 (0x0, 0xFFFFFA80042B0038, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).  
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.  
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.  
 
 
 
On Thu 26/12/2013 09:29:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122613-9062-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)  
Bugcheck code: 0x124 (0x0, 0xFFFFFA80042D6038, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).  
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.  
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.  
 
 
 
On Thu 26/12/2013 09:25:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122613-9078-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)  
Bugcheck code: 0x124 (0x0, 0xFFFFFA80042E7038, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).  
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.  
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.  
 
 
 
On Thu 26/12/2013 09:20:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122613-13265-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)  
Bugcheck code: 0x124 (0x0, 0xFFFFFA80042E4038, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).  
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.  
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.  
 
 
 
On Wed 25/12/2013 22:01:09 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122513-9640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)  
Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFF80002C9993C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.  
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.  
 
 
 
 
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
 
8 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.  
 
 
Read the topic general suggestions for troubleshooting system crashes for more information.  
 
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.  
 
Si vous avez une idée pour résoudre ce problème, je suis preneur.
 
Merci par avance


Message édité par Blackrahan le 29-12-2013 à 09:55:55
mood
Publicité
Posté le 26-12-2013 à 21:06:50  profilanswer
 

n°3109847
Blackrahan
Posté le 27-12-2013 à 13:20:51  profilanswer
 

Re à tous,

 

Pour essayer d'avancer, j'ai désinstallé le pilote de la CG et j'ai ouvert des images sur la gallerie d'images.
Cela a amélioré les chose, mais ca a fini par planter quand j'ai essayé de "rogner" une image.
J'ai donc remis le dernier pilote à jour.
Je me pose une question : le DirectX actuellement installé par défaut est DX11 alors que ma CG n'est pas censé le supporter (HD3850).
Est-ce que cela peut être à l'origine des plantages?
Je voulais aussi ajouter que le Windows que j'ai acheté est une version OEM (sur Ama...) et j'ai eu une version pour Dell, cela a bien fonctionné mais est-ce que cela pourrait avoir un rapport avec mes problèmes d'écran bleu?

 

Merci par avance du temps que vous pourrez m'accorder


Message édité par Blackrahan le 27-12-2013 à 13:50:15

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  [pb]BSOD aléatoires suite à upgrade de PC

 

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