Hello Tout le monde,
Je viens de recevoir un émail du SAV Seagate, et je ne comprend pas trop ce qu'ils me disent...(c'est suite a un dd 2to que j'avais acheter et qui ne fonctionnait pas correctement. J'ai suivi une procedure de renvoi Seagate avant de renvoyer mon dd)
Voila je vous laisse interpréter
Total Requested Quantity 1
Total Clean Received Quantity 0
Total Expected Not Received Qty 0
Total Discrepant Quantity 0
Total Return Unrepaired Quantity 1
Total OOW Charges 0
Your RMA (Return Material Authorization) Number is
13000****
.
Your Order Reference Number is
***********
.
This document details the RMA as received. If there are any differences from the Order
Acknowledgement, please amend your records accordingly.
If your Return Acknowledgment Line 5 shows the Total Return Unrepaired Quantity (RUR) greater
than 0, then we have determined that your RMA includes products that are not covered by Seagate's
warranty and Seagate has no obligation to replace these products. Your warranty claim for these
products has therefore been rejected as invalid.
For a full list of all conditions not covered by warranty, please reference warranty statement supplied
with the product and also reference our Seagate Return Policy on our website at www.Seagate.com.
Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support
and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty
claim.
Please be advised that you must pay all applicable duties and customs charges for shipments to and
from Seagate. You may also be required to pay freight costs associated with returning the product(s)
to you.
If no arrangements have been made 30 days after this notice, you will automatically release
ownership of the drives to Seagate [not applicable to AMER (US, Canada and Brazil)]
Merci d'avance si quelqun a une experience de renvoi.
K2