1. Context of the mission
User Support operator in a technical helpdesk
 
2. Language requirement
Must be able to communicate fluent in French, Dutch, and English (spoken and written)
 
3. Localisation of the job
Brussels
 
4. Objective of the job
First line support in a technical helpdesk for internal customers; all communications will be handled in French , Dutch or English
Our objective is to solve at least 80 % of the contacts in first level
Be able to make quickly a diagnosis, use the knowledge database and restore the service ASAP.
Follow strictly the rules and guidelines (incident registration, internal security policies.)
The helpdesk operator is responsible and owner for each created incident, finding a solution for
the user.