Bonjour ,
je me permets de poster ici une ofre d'emploi publiée dans mon entreprise : Panalpina , nous faisons partie d'une société multinationale de transport , nous sommes localisés à l'aéroport du Luxembourg .
Depuis quelque temps mes collègues de l'IT cherchent du renfort mais ont un peu de peine à trouver des candidats .
Je vous mets ci-dessous le job description , un anglais correct est exigé , bien que nous soyons une majorité de français il y a aussi pas mal d'allemands .
Si ça vous intéresse contactez moi en MP , on s'arrangera pour relayer vos CV et lettres de motivation ( en anglais )
Pour vous donner une idée , notre grille des salaires dans notre convention collective commence aux alentours de 2200-2300 brut .
Alors je ne fais pas partie des ressources humaines et je n'ai pas tous les details .je visite simplement régulièrement la section jeux de hardware , je me suis dit que ça pourrait intéresser quelqu'un .
Job Title: IT Helpdesk
Purpose of the position
Provide 1st/2nd level helpdesk support to users, assisting them with hardware and software problems via phone
and / or email. Windows Servers Administration
Key Tasks
• Provide 1st line technical support; answering support queries via phone and email.
• Maintain a high degree of customer service for all support queries and adhere to all service management
principles
• Take ownership of user problems and be proactive when dealing with user issues.
• Respond to enquiries from users and help them resolve their hardware or software problems (Microsoft
products / Panalpina application/ local applications.
• Maintain procedures and reports of any software or hardware problems detected
• Support and assist users in use of computer / phone / printers equipment by providing necessary training
and advice.
• Allocate more complex calls to the relevant IT support member 2nd / 3rd level.
• Arrange for external technical support where problems cannot be resolved in house
• Install and configure users computer
• Yearly maintenance of Notebooks/PCs
• Keep PC/LT/ChipPC up to date, by using SCCM/Xcalibur/Ivanti
• Maintain active directory: update/deletion/creation/ OU management
• Handle different user rights (Wlan, Proxy, Mailbox, Shared drive…)
Constitute an advantage
• Citrix Application + TS Servers
• Print / File server management
• Mobility : Android / IPhone / XenMobile
• Basic Networking CISCO
Function / Market & Industry Knowledge / Business Acumen / Process Working
• International mobility
• Willingness to travel
Requirements, Qualifications, Collaboration and Influences
• Ability to learn and support new applications
• Work with staff requires interpersonal skills
• Ability to communicate openly and confidently
• Willingness to solve problems
• Analytical skills to study problems and records and identify solutions
• Team-oriented attitude to help other colleagues and departments
• Ability to work with different cultures and to manage cross functional interfaces
• High stress level (Ability to work under pressure and deal with tight deadlines)
Educational background / Work experience
• Associate’s or bachelor’s degree in computer science or a related field
• 1 to 3 years of experience in a technical support role in Luxembourg
Language skills
• Fluent in English and French (written and verbal) German is an advantage
Computer Literacy
• Very good knowledge of Microsoft Products
• ITIL will be an advantage
