Bonjour,
je travaille pour la société allemande eCircle (http://www.ecircle.com) à Munich.
Nous sommes actuellement en pleine expansion, et nous recrutons plusieurs type de profil.
Mon équipe Quality Assurance recrute en particulier un Support Technician.
Description de l'offre :
Job description:
Failure and Root Cause Analysis
Issue triage
Occasional training of Service Desk staff to improve the quality of escalated issues
Reduction of invalid escalated issues
Elaboration of corrective actions to eliminate the re-occurrence of issues in the same failure class
Process / Workflow / Requirement improvement to eliminate failure modes related to human factors
Statistical analysis to track quality levels
Required skills:
Prior experience in a Service Desk or Support position
Strong analytical skills
Strong interpersonal communication skills
Good knowledge of internet standards, such as HTTP, SMTP, HTML and DNS
Very good written and spoken English
Experience in a command-line Unix/Linux environment
Advantageous skills:
Programming (Java or similar)
Issue tracking and requirements management
Database (SQL)
Shell scripting (bash)
Knowledge of unix tools related to log scanning (grep, sed, tr, tail, cut)
We offer:
A challenging job in a dynamic team
The chance to work independently
The chance to develop your personal skills and make professional experience in a growing company
The possibility to work in an international environment
Les autres postes disponibles sur Munich :
http://www.ecircle.com/de/unternehmen/karriere.html
Et ceux dispo à Paris:
http://www.ecircle.com/fr/a-propos [...] ircle.html
Merci de me contacter par MP si vous êtes intéressé par un poste dans l'entreprise.
Plus d'infos sur Munich (j'adore la ville !) :
http://fr.wikipedia.org/wiki/Munich
Message édité par nikko le 23-05-2012 à 11:43:26
