"• Deborah,
We have confirmed that your replacement product has been shipped! Here are a few things of note for your records and your ticket:
• You can access your tracking information at: *** Tracking number: 05005022240015 Carrier: DPD
*Note: The shipment may have not been released from the courier yet so it may not show any progress, but the tracking number is definitely correct and will update once the courier processes the shipment
• The product that has been sent to you is: Audio :: H Wireless :: [61298] --- H Wireless Headset
Please allow 3-5 business days for it to arrive before opening a response indicating that it has not arrived. Also, please closely follow the tracking status and ensure you are available to receive the product when it is scheduled to arrive.
This ticket will close within 7 business days. If there is an issue with the shipment, please contact the shipping company by phone.
If you'd like to leave a positive comment, we really would appreciate it and you can do so at the link provided here: ****
If you're not satisfied, please respond directly via the ticket form or via email, so that we may get a chance to address your concern and ensure you're satisfied!
Thank you for working with us and for choosing SteelSeries. We appreciate you as our loyal customer and as always, Happy Gaming!
Regards,
IT-Admin
SteelSeries Support"