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OL2000: Error Message: Not a Valid Office Add-in Starting Outlook
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The information in this article applies to:
Microsoft Outlook 2000
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IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you start Outlook, you may receive the following error message:
<Path> is not a valid Office add-in.
This typically occurs when installing Microsoft Office 2000 to a folder other than the default folder. This issue affects all versions of Office 2000.
CAUSE
The registry entries for Small Business Customer Manager are set during installation of Small Business Tools, but the program files are not yet installed.
RESOLUTION
NOTE: There are several methods to resolve this problem, depending on your particular configuration. Please read this entire article prior to trying any of these procedures. The procedures are listed in order from easiest to most difficult.
Initially, the error message may be avoided by deactivating the Outlook Sync add-in following these steps:
On the Tools menu, click Options and then click the Other tab.
Click Advanced Options and then click Add-in Manager.
Clear the Outlook Sync option, click OK three times, and then restart Outlook.
If the startup error persists, exit Outlook, rename the Extend.dat file, and then restart Outlook. To rename this file:
Close Outlook if it is open.
Windows 95/98/NT: Click Start, point to Find, and then click Files or Folders.
Windows 2000/Millennium Edition: Click Start, point to Search, and then click For Files or Folders.
Windows 95/98/NT: In the Named box, type Extend.dat, in the Look In box, select drive C, select the Include Subfolders option, and then click Find Now.
Windows 2000/Millennium Edition: In the Search for files or folders named box, type Extend.dat, in the Look In box, select drive C, and then click Search Now.
In the Search Results, select the file name, and on the File menu, click Rename.
Change the .dat file extension to .old, and press ENTER. If you have multiple instances of the file, rename each.
Close the Find or Search window.
If the startup error still persists, proceed to the steps in the following subsections, selecting the steps that match your Office installation and configuration choices.
In addition, there are two possible resolutions to this issue. Use the first resolution if you do not want to have Small Business Customer Manager installed on your computer; use the second resolution if you do want it installed.
Small Business Customer Manager Not Installed
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).
To modify the registry, follow these steps:
From the toolbar click Start, click Run, type regedit, and then click OK.
Navigate to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\SBCM.ADDIN.1
With the Sbcm.addin.1 key selected, press DELETE.
Quit the Registry Editor.
Small Business Customer Manager Installed
If you want the Small Business Customer Manager installed on your computer, follow these steps:
From the toolbar click Start, point to Settings, and click Control Panel.
Double-click Add/Remove Programs.
Select Microsoft Office 2000 Disk 2, and then click Add/Remove. The installer will start up in Maintenance mode.
Click the button next to Add or Remove Features.
Click to expand Small Business Tools and locate Small Business Customer Manager.
Click the red X and then click to select Run from my computer.
Click Update Now. If prompted, insert CD-2 and complete the installation.
MORE INFORMATION
If Office was installed in the default location, it may be necessary for you to complete another troubleshooting step if you want to install Small Business Customer Manager. When attempting to install the program through Maintenance Mode Setup, you may receive the following error:
Small Business Customer Manager cannot be installed into the same location as a previous version of Access or a previous version of the Access run-time. You must first uninstall any previous version of Access before installing Small Business Customer Manager.
To complete the installation, follow these steps:
Windows 95/98/NT: Click Start, point to Find, and then click Files or Folders.
Windows 2000/Millennium Edition: Click Start, point to Search, and the click For Files or Folders.
Windows 95/98/NT: In the Named box, type Msaccess.exe. In the Look In box, select My Computer, and then click Find Now.
Windows 2000/Millennium Edition: In the Search for files or folders named box, type Msaccess.exe. In the Look In box, select My Computer, and then click Search Now.
In the Search Results, click to select the file name, and on the File menu, click Rename.
Rename Msaccess.exe to Msaccess.old.
If more than one file is found, rename the file that is in the same folder with the other Office programs.
Run the Maintenance mode installation for Office 2000 Disk 2 from the Add/Remove Programs icon in Control Panel, and install Small Business Contact Manager under Microsoft Small Business Tools.
A run-time copy of Microsoft Access will be installed.
If the Small Business Customer Manager was previously installed on the computer and then moved to another location, it may be necessary to register the program to point to the new location. To do this, follow these steps:
Quit any open programs.
Click Start, point to MS-DOS Prompt, or Command Prompt, depending on the version of Microsoft Windows you are using.
For Windows 2000/Millennium Edition, click Start, point to Accessories, and then click MS-DOS Prompt.
At the MS-DOS prompt, type the following and press ENTER:
cd "\program files\microsoft office\office"
NOTE: Include the quotation marks.
At the MS-DOS prompt, type the following and press ENTER:
For Windows 95/98/Millennium Edition, c:\windows\system\regsvr32.exe sbcmsync.dll
-or-
For Windows NT, c:\winnt\system32\regsvr32.exe sbcmsync.dll
You receive the following message:
DllRegisterServer in sbcmsync.dll succeeded.
Click OK and close the MS-DOS prompt.
Additional query words: OL2K error startup First run invalid
Keywords : kbdta
Issue type : kbprb
Technology : kbOutlookSearch kbOutlook2000Search kbZNotKeyword3
