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  Prise en Garantie clé USB Corsair

 



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Prise en Garantie clé USB Corsair

n°499213
schlub
Posté le 21-07-2008 à 22:54:11  profilanswer
 

Bonjour,
 
Alors voila j'ai acheté une clé USB Coraire il y a pas très longtemps, et la elle ne fonctionne plus.
 
J'ai donc écris a Corsair en faisant une demande de RMA via ce lien :
 
http://www.corsairmemory.com/warranty/rma_form.aspx
 
J'ai réussi a me débrouiller malgré que je ne comprend pas l'anglais. Ma demande de RMA a été
accepté... J'ai reçu les instructions a suivre Mais le problème c'est quelles sont en anglais et la
je suis totalement Largué...
 
 
Dear Valued Corsair Customer,
 
Thank you for your patience. For your return, please reference RMA #********.
 
For your convenience, click the following link to automatically generate an address label for your return.
 
"Lien Corsair1"
 
Please also mark the RMA number clearly on your package, and ship your RMA to the following address:
 
Attn: RMA Department
Corsair Memory BV
Tunerstraat 3, 1322CB
Almere, The Netherlands
Phone 510-657-8747
 
PACKAGING INSTRUCTIONS:
 
* DO NOT return any Corsair product in a standard mailing envelope! Please only use a padded envelope or proper fitting box.
 
* We strongly recommend using a carrier that will provide you with a tracking # and option for added insurance for your package. Any package that arrives empty will be returned to the sender. In addition, Corsair is not liable for any lost/stolen packages. Corsair will only replace the product which we physically receive.
 
* Please make sure your complete address is included within the package: first/last name, telephone # and complete return address. Be aware, some shipping stores do not include your contact details on the address label.
 
* Please include a copy of this RMA Confirmation with your shipment
 
CORSAIR REPLACEMENT SHIPMENT
 
* Once your package is received, Corsair will ship your replacement order within 3-5 days. We will inform you of any product delays or problems making a shipment within this time frame.
 
* All replacement orders are shipped at Corsair's expense via UPS services
 
Replacement parts will be shipped at by Ground Service for the US West Coast, 3-day service for US Midwest & East Coast and UPS Expedited Service for International customers.
 
To check the status of your RMA, please click on the link below:
 
"Lien Corsair2"
 
 
 
 
 
Sur le premier lienCorsair1 est ecrit:
 
 
 
http://img137.imageshack.us/my.php?image=rmacd3.jpg
 
 
 
 
Suivit de:
 
 
Your RMA# is *******
 
Return Instructions
Use your browser print function to print this shipping label on portrait mode.
 
Fold in half on the black line.
 
PACKAGING INSTRUCTIONS:
 
* DO NOT return any memory modules, SD cards or USB drives in standard mailing envelopes. Please only use a padded envelope or a box.
* We strongly recommend using a carrier that will provide you with a tracking # and option for insurance on your package. Any package that arrives empty will be returned to the sender. Corsair is not liable for any lost/stolen packages. We will only replace the product which we physically receive.
* Please make sure your complete address is listed on the outside of the package. Please make sure that your name, RMA#, telephone # and address is included within the package. UPS & FedEx shipping stores do not include your address on their shipping label.
* Please include a copy of the e-mail RMA Confirmation with your shipment
 
CORSAIR REPLACEMENT COMMITMENT:
 
* Once your package is received, and the contents verified with your original RMA request, Corsair will ship your replacement order. This process is handled within 24-48 hours of receiving your package.
* Corsair customer service will contact you within 24-48hrs if we are unable process your RMA based on the contents of the package we receive.  All replacement orders are shipped via UPS services. A tracking number is available upon request.
 
If you have any questions regarding your return please contact:
Corsair RMA Department
TF: 888-222-4346 M-F 7am-5:30pm (PST)
rma@corsairmemory.com

mood
Publicité
Posté le 21-07-2008 à 22:54:11  profilanswer
 

n°499385
Zradklay
Posté le 22-07-2008 à 19:49:51  profilanswer
 

En gros, ca dit d'imprimer le Cosairlien1 en mode paysage et d'indiquer le numero de RMA clairement. Ne pas envoyer de carte SD ou de cle USB dans une enveloppe ordinaire, mais d'utiliser une enveloppe rembourree (genre a bulle) ou une boite. Inclure aussi une copie du courriel dans l'envoie.
 
Ils conseillent d'utiliser une methode d'expedition qui fournie un numero pour suivre le colis (tracking number).
 
Woila woilou

n°499760
schlub
Posté le 24-07-2008 à 09:19:28  profilanswer
 

Ok merci, donc le CorsairLien1 je l'imprime et le scotch sur le carton ?


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