Systems Support Engineer  
 
 
Expiry Date : 30-SEP-08
Job Type : Regular Full Time
Reports To : Support Manager
Job Category : Technical
Division : Sun Services - Support Services
Job Location : Belgium / Brussels
Contact Email : staffing_belgium@sun.com (under reference 481)
 
 
 
Job Summary
 
Give telephone and on-site support to solve, coordinate or escalate hard- and software related problems from customers and partners.
 
 
Job Description:
 
Duties & Main Responsibilities:
Account engineer role for dedicated accounts.
Life call transfer (LCT) on the Support Front Line.
Accept software and hardware related requests within agreed response times.
Solving hardware and software related problems within agreed response and solution times.
Determine when to escalate problems to the product specialists.
Installations of hardware and software.
Field service.
Participate in the extended (after hours) services process.
Contribute to the quality goals for Sun Support Belux.
Responsible for a proper use of the ISO-procedures applicable for this job.
 
Qualifications /Skills requirements:
 
Higher education in computer science.
Unix and general IT-skills are an asset.
Microsoft Server 2003 knowledge is an advantage
Several years experience in a similar job are an asset.
Very good communication skills: Dutch, French and English.
Team player.
Eager to learn a lot in a short time frame.
Service minded.
High end server experience is an asset.