Bonjour,
Depuis plusieurs jours, j'ai des écrans bleus qui se déclenchent lorsque je visionne une vidéo.
J'ai réinstallé windows mais le phénomène persiste.
Je vous présente la conclusion de whocrashed :
System Information (local)
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computer name: PC-SALON
windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:\WINDOWS
Hardware: SATELLITE C70D-B, TOSHIBA, Portable PC
CPU: AuthenticAMD AMD A8-6410 APU with AMD Radeon R5 Graphics AMD586, level: 22
4 logical processors, active mask: 15
RAM: 7475539968 total
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Crash Dump Analysis
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Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Sat 24/01/2015 11:00:14 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\012415-64734-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC512B)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800E0CF812B, 0xFFFFD000D4306128, 0xFFFFD000D4305930)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
On Sat 24/01/2015 11:00:14 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC512B)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF800E0CF812B, 0xFFFFD000D4306128, 0xFFFFD000D4305930)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
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Conclusion
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2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
J'ai besoin d'aide car je ne sais plus quoi faire pour résoudre ce problème..
Avez vous une solution?
Merci de votre aide
